The Hague

August 28, 2017

24/7 Access to Medical information for all Shell employees and their families

<< News overview

As of April 1 2017, all international business travelers will have 24/7 access to medical information, advice and assistance including emergency services via one dedicated telephone number: +44 208 762 8497.

Quality care wherever you go
Shell strives to provide all employees with access to quality healthcare services while on business trips abroad. For this reason, Shell has partnered with

International SOS, the world's largest medical and travel security services firm, to provide a comprehensive medical assistance service that covers everything from providing local emergency numbers, to providing medical advice while waiting for the local emergency services to arrive.
“If you are one of the thousands of international business travelers in Shell, there is a risk that you could be ill or injured while travelling, and then have to seek medical care,” says Dr Alistair Fraser, VP Health Shell Group. “This new service will improve access to quality care, and remove some of the logistical challenges.”
From BUPA to Cigna
From April 1, all our international business travellers will have Cigna medical insurance to cover the cost of urgent medical care. International SOS will work closely with Cigna on helping you get the healthcare you need immediately; so when you have a medical emergency while travelling, your first call should be to International SOS. If you need to see a doctor, International SOS will coordinate with Cigna to take care of the bills.